Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool – No Jitter
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In this Q&A, Ben Cunningham, director of product marketing at Pindrop discusses findings from its annual Voice Intelligence and Security report.
The contact center buying decision isn’t solely in the hands of IT and communications professionals anymore.
Emerging technologies can help drive the transition from contact center as a cost center to contact center as a profit center.
In this No Jitter Roll, we cover the latest research from LiveVox and Omdia and plus an update from ClearOne.
By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.
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May 14, 2022 at 07:30PM